Shipping & Return Policies

Shipping Policy

We want our customers to receive their orders as quickly as possible! Most orders will be available to pick-up in-store or ship out within two business days. Check your order status for confirmation that your order has been completed.


Estimated Shipping Times

UPS Ground See Map
UPS 2nd Day 2 Day Delivery, guaranteed
UPS Next Day Overnight, guaranteed
USPS First Class Flat 1-3 Day Delivery
USPS Media Mail 2-8 Day Delivery
USPS Priority Mail 2-3 Day Delivery
USPS Express Mail Overnight to most locations


Our Return Policy

We want you to be satisfied with your order.  If you have any problems please contact us at 1-800-537-7916, or email us at co-op-store@iup.edu so we can work to correct the issue.  

Click Here to view the Textbook Return Policy

In case of a return, be sure to wrap your package securely and use UPS or insured USPS Parcel Post for shipment. Include the packing slip along with the reason for the return indicated. Textbook returns by mail must be postmarked by the return deadline and must include a Textbook Refund Packing Slip.  If you have questions regarding your order, please contact us at 1-800-537-7916 or co-op-store@iup.edu.